What is your refund policy?

At Metals API, we are committed to delivering top-notch products and services to our users. We want your experience with our metal data services to be seamless and positive. However, we understand that circumstances may arise where a refund becomes necessary. To provide transparency and clarity, we have established a straightforward refund policy.

Refund Eligibility:

Refunds are granted only under specific circumstances as detailed in our Terms of Service. To assess whether your case qualifies for a refund, please refer to our Terms of Service available at the following link: Metals API Terms of Service - Refund Section.

Review the refund policy section carefully in our Terms of Service to comprehend the situations in which refunds are applicable. If you believe your situation aligns with the criteria outlined in our Terms of Service, proceed with your refund request by contacting us at [email protected].

How to Request a Refund:

To initiate a refund request, follow these steps:

1. Visit the refund policy section in our Terms of Service: Metals API Terms of Service - Refund Section.

2. Thoroughly read and understand the conditions for eligibility.

3. If you believe you qualify for a refund, follow the instructions provided in the Terms of Service to submit your refund request to [email protected].