Frequently Asked Questions

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• Where can I see my invoices?
• What is your refund policy?
• Does this API work with LME - London Metal Exchange?
• Can I have both a monthly and an annual plan at the same time?
• How subscriptions are billed?
• Which are the subscription plans and what do they offer?
• Are there rates for cities?
• When does the billing cycle start?
• How can I upgrade or downgrade my plan?
• Is anyone available to give support by chat?
• Are there discounts for any products?
• What if I want to switch from a monthly plan to an annual plan or vice versa?
• Do you offer personalized plans?
• Is my payment info deleted after I downgrade?